Energy advice across Wales

Energy advice

Help with reducing the cost of your energy bills

The best way to save money is switching to a cheaper tariff but over a quarter of the country has never switched and doesn’t know where to start. With an average saving of £300 per year, it’s a big prize that we are here to help with.

One of our energy advisers can talk you through the switching process, finding which supplier is cheapest and best for you. They will also make sure you are getting any of the services open to you, such as:

  • £140 off your Winter electricity bill with the Warm Home Discount

  • free energy efficiency upgrades for hard to heat homes (including boilers)

  • priority services from energy suppliers for people with health problems or any other vulnerabilities

We run a weekly drop-in on Friday’s at 10 - 12.45pm. See the map below to find our office.


10.00 - 12.45

166 Richmond Road
CF24 3BX

Tel: 029 2045 3111

Emergency top-ups for pre-payment meters

(British Gas customers only)
In certain circumstances we can obtain free top-up vouchers for pre-payment gas and electricity meters. These vouchers can only be issued to British Gas customers on a low-income. To make a referral for an emergency credit voucher, please complete the form below. If you are in need of emergency credit but are not supported by an organisation that can make a referral, please contact us on 029 2045 3111.