Energy advice across Wales

Energy advice

Help with energy bills for anyone in Wales

Our Energy Advice Project is available to anyone in Wales and can help you:

  • maximise your income with benefit entitlement checks
  • deal with energy bill arrears including negotiating affordable repayment plans
  • tackle underlying issues such as benefit problems or other debts, including access to further specialist advice
  • clear gas and electricity bill debts through grant applications to Trust funds
  • access supplier schemes and discounts such as the Warm Home Discount and Priority Service Register
  • get free energy-related home improvements like insulation or central heating
  • compare tariffs and suppliers to get the lowest bills and find the most suitable payment methods
  • secure grants for white goods such as washing machines, cookers, boilers, tumble dryers and fridge-freezers

All our advice is completely free of charge, impartial and confidential. We only employ specialist advisers so you know you're getting the best possible help.

If you need help with an energy-related issue, pop in and see us at one of our clinics, drop us an email or give us a call on 029 2045 3111


10.00 - 12.30

166 Richmond Road
CF24 3BX

Tel: 029 2045 3111

Support worker?

If you're a support worker or carer, please complete our referral form and we'll be in touch shortly.

Emergency top-ups for pre-payment meters

(British Gas customers only)
In certain circumstances we can obtain free top-up vouchers for pre-payment gas and electricity meters. These vouchers can only be issued to British Gas customers on a low-income. To make a referral for an emergency credit voucher, please complete the form below. If you are in need of emergency credit but are not supported by an organisation that can make a referral, please contact us on 029 2045 3111.