Volunteers needed to support our Energy Advice ProjectDue to increasing demand, we’re looking for 2 volunteers to help us support some of the most vulnerable households in Cardiff and across Wales. If you’re passionate about making a long-term difference and have some time to spare, please get in touch.
Time CommitmentAlthough we can be flexible, we would prefer 2 volunteers (18+) who can commit up to 6 hours each, one day per week during normal office hours. Full training will be provided.
Key Tasks- Data entry of case progress and outcomes to an online case management system
- Completing various forms on behalf of clients, both online and in hard copy
- Contacting new referrals by phone, introducing our work, finding out what really matters to people and advising on how Speakeasy can help
- Contacting existing clients by phone and in writing to progress their case as required
- Liaising with support workers, energy suppliers, the DWP and other third-parties
- Supporting the staff team by assisting with any other reasonable requests
Key Skills- Excellent organisational skills
- Good with people, able to build a rapport via telephone and email, recording key information
- Confident in dealing with third-parties by telephone
- IT literate, including a working knowledge of Microsoft Office and the ability to complete online forms
What you’ll get- Full training and ongoing support
- Develop skills in working with vulnerable people
- Knowledge of social issues including low incomes, health and housing
- Work alongside specialist advisers and solicitors
- Experience of advice work and the third-sector
To applyPlease send us a short paragraph detailing why you would like to volunteer with us, along with a copy of your CV. We'll contact you soon after to arrange a short, informal chat at our main office.
For more details, please contact Simon on 02921 660787 or email email@example.com
Our OrganisationThe Speakeasy has been tackling poverty in Cardiff for 25 years. We offer a range of advice and support services to anyone living or working in Cardiff who is struggling with debt, benefits, housing and employment law or discrimination.
Our Energy Advice Project aims to tackle the root causes of fuel poverty across Wales. Almost a quarter of households in Wales are living in fuel poverty, spending more than 10% of their income on energy bills. The impact of fuel poverty can have life-threatening consequences for older people, young children and those suffering physical or mental ill health.
We provide expert advice on a range of energy-related issues and apply for grants to provide practical support. In 2016-17 we helped over 700 people and cleared £149,000 of energy bill debt. We also provided 134 energy-efficient appliances, cleared £49,700 of other priority expenses, like funeral bill arrears, and helped people save £60,000 by switching supplier or signing up for supplier schemes.